Creating accurate & updated knowledge base is critical to successful call center services.
- We start with analyzing customer queries and creating standard answers needed for all channels of support.
- We regularly analyze & ensure that customers receives quick responses in warm style & tone.
- We maintain an updated knowledgebases ensuring information provided to customers is always accurate and current.
Constant interaction with customers always provides companies with useful insights into their buying patterns and behavior.
- We track and compile customer feedbacks - both positive and negative, using various tracking tools.
- A complete analysis of feedback is performed & presented on a periodic basis (weekly / monthly).
- We ensure that our clients have all the information to better understand their position in the industry.
We are committed to meeting your SLA within the first week of program launch.
- We have best technology that enable seamless transfer of calls and enable high quality of customer contact.
- QoS parameters like response time, hold time & agent occupancy are drafted in close conjunction with our clients.
- We assess our performance against QoS and try to better them delivering customer satisfaction & business growth.
All calls are recorded for quality assurance | Call reports & analysis