KNOWLEDGE MANAGEMENT

Creating accurate & updated knowledge base is critical to successful call center services.

  • We start with analyzing customer queries and creating standard answers needed for all channels of support.
  • We regularly analyze & ensure that customers receives quick responses in warm style & tone.
  • We maintain an updated knowledgebases ensuring information provided to customers is always accurate and current.

 

CUSTOMER ANALYSIS

Constant interaction with customers always provides companies with useful insights into their buying patterns and behavior.

  • We track and compile customer feedbacks - both positive and negative, using various tracking tools.
  • A complete analysis of feedback is performed & presented on a periodic basis (weekly / monthly).
  • We ensure that our clients have all the information to better understand their position in the industry.

GUARANTEED PERFORMANCE

We are committed to meeting your SLA within the first week of program launch.

  • We have best technology that enable seamless transfer of calls and enable high quality of customer contact.
  • QoS parameters like response time, hold time & agent occupancy are drafted in close conjunction with our clients.
  • We assess our performance against QoS and try to better them delivering customer satisfaction & business growth.

 

All calls are recorded for quality assurance            |            Call reports & analysis